We aim to ship wicked fast. That means we usually ship within 24 hours (Monday - Friday) from when your order is placed, often the same day. We're that anxious to get you your gear. Once your order has shipped, an email with tracking information will be sent to you.
(During peak times of the year, typically August and November, there can be delays by several days in shipping)
We always ship to the USA and Canada, and also cover a list of other countries that is always changing. To determine if we ship to your country, enter your address in Checkout to see if there are available shipping options. Orders shipping to Canada will ship via USPS and Canada Post. Standard rates apply for international shipping. In addition, any duties and tax charges to get the gear through customs will be requested by the Post Office upon delivery before the package is released to you.
We do not ship optics outside of the U.S.A. We will not alter the price of the product to change duties and taxes in your favor. We do not control your country's duties or tax laws.
Packages presumed to be lost
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments (20 days for international shipments) and within 30 days from the order date.
Packages labeled "return to sender"
Does not cover packages labeled return to sender as the order has been sent back to our facility. You can contact our customer support team to update the address for re-shipment or can refund the order per the customer’s request. Blackovis will cover the customer’s order if the package gets lost in transit while being sent back to us.
Packages stuck in customs
Does not cover the shipment when a customer’s order is delayed in international borders/customs. The customer’s next step is to pay the customs fees if applicable or wait for the order to clear customs.
Packages marked as preshipment
Blackovis does not control how quickly the shipping carrier processes orders into their tracking system. If the order is marked as preshipment claims must be filed no sooner than 10 days after the order date and no later than 30 days after the order date.
Claim filed too soon
If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion Blackovis may ask you to wait 5 business days before resolving the claim. Carriers (FedEx, USPS) sometimes prematurely mark the package as delivered when it’s still in transit.
Package marked delivered but missing package
Blackovis considers this as stolen. At our discretion, Blackovis requires a police report when the customer’s order is over $500.00 and is marked as delivered but is missing the package. The customer will need to file the police report and send Blackovis the police report number. Order issues must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or found around the customer’s premise. If the customer input the correct address at checkout and the package was delivered to the wrong address, Blackovis will cover the shipment.
Package in Pre-Shipment
We reserve the right to deny claims where package tracking is marked as "pre-shipment".
Package arrived damaged
Does not cover damages that do not affect the functionality of the product (scratches, dents, etc.). At our discretion, we may offer a 10-15% refund depending on the severity of the cosmetic damage. Blackovis may require further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).
Timeline to file claims
All claims must be filed within 30 days of the order date unless the package was marked delivered and the order was not received, wherein the claim must be filed within 15 days.